Frequently Asked Questions

In most cases we can get a technician to your Richardson home the same day you call, especially for spring and cable failures that leave the door inoperable or unsafe. The phone is answered around the clock at (972) 980-5944. When you call, a live coordinator takes your information and connects you with the local team. If the parts are standard, the repair is usually done in a single visit.

First, the technician diagnoses the door and shows you what they found: photographed parts, tension readings, and any wear patterns they're seeing. Then you get a written price before any work begins. After the repair, you receive a documented record of what was replaced and the tension reading on every spring, which is part of the Haven Standard. No upsells, no "while we're here" scope creep. The focus is getting your door operating safely at the price you agreed to.

Both. If your door has a dented or damaged panel in Richardson, we can often source and replace the single panel when the door is still in production. If the door is older, discontinued, or the damage spans multiple panels, a full replacement usually makes better financial sense. We'll price both options in writing and let you decide. The decision belongs to you. Call (972) 980-5944 and we'll assess your door honestly.

It depends on the door's structure. A door with a failing spring, worn rollers, or a tired opener is a rebuild candidate. A door with sagging sections, rusted-through panels, or a compromised frame is usually a replacement. In Richardson we see a lot of doors that are mechanically sound but just need new springs, cables, and bearings. We'll show you the evidence either way, and the recommendation we make is based on what the photos and readings tell us, not on what's easier for us to sell.

We install and service LiftMaster, Chamberlain, Genie, and Raynor openers, and we stock parts for all of them. The right opener depends on your door's size, weight, and how much noise matters to you. A belt-drive LiftMaster is the quietest option for attached garages, which is a consideration for a lot of Richardson homes with bedrooms above the garage. We'll recommend a model based on your door and budget, not on what's on the truck. Call (972) 980-5944 to talk through options.

If the logic board is the failed component, replace the logic board. That principle is the reason Servo exists. In 2015, the company was founded by a commercial door technician who watched residential companies sell entire openers when a $40 control board would have fixed the job. The rule ever since: the customer sees the failed part, photographed, before anyone quotes a replacement. If your opener in Richardson has a bad board, we'll show you the board, show you the price difference, and let you choose. It's Clause 4 of the Haven Standard.

Torsion springs are the better choice for nearly every modern garage door, and they're what we install in Richardson in most cases. They mount horizontally above the door, last longer than extension springs, and when they fail, the containment cables on a torsion system keep the broken spring on the bar instead of sending it flying across the garage. If your door still uses extension springs, we can convert it to torsion. The conversion usually costs $250 to $400, and it makes the door safer and smoother to operate.

Every technician working under the Servo Garage Doors name is required to hold the license and insurance that the state of Texas requires for garage door work. That standard is part of the Haven Standard, Clause 3: verified crews, licensed, insured, background-checked, and the license number is available on request. Marcus Deller, who leads the Richardson team, holds the local business to that standard on every job. You're welcome to ask for proof when we arrive; a straight answer should never be a problem.

Yes. Every technician sent to a Richardson home under our name is required to pass a background check as a condition of working with us. That requirement is written into the standards the local branch operates under, which come from Servo Garage Doors' Haven Standard. You're letting a stranger into your garage, often when no one else is home. The person we send should be someone you feel comfortable around, and that starts with verification. Call (972) 980-5944 and we'll walk you through what a typical visit looks like.

Yes. The local Richardson branch operates under the insurance requirements set by Servo Garage Doors, which means every job carries the coverage required to protect your property. If something goes wrong, we address it. We don't make you chase an adjuster for six weeks. That's the standard, not a bonus. If you want to confirm coverage before you book, call (972) 980-5944 and we'll answer the question directly.

Yes, same-day repair is available for most spring, cable, and roller failures in Richardson. If your door is stuck open or won't open at all, call (972) 980-5944 and a live coordinator will take your information and connect you with the local team. The phone is answered around the clock. Standard parts stay on the trucks, which means most emergency repairs are completed in a single visit. If the door is off the tracks or the spring has snapped, get it addressed the same day to avoid leaving your home exposed overnight.

Don't try to open the door manually. A broken torsion spring holds enormous tension, and the door can come down hard without it. Call (972) 980-5944. The phone is answered 24 hours a day, and a live coordinator will take your information and connect you with the local team. Most night calls in Richardson are scheduled for first thing the next morning unless the door is stuck open, in which case we'll make every effort to secure it the same night. Do not attempt a spring repair yourself. The stored energy in a torsion spring is enough to cause serious injury, even on a small residential door.

Yes. A door stuck open is a security issue and a weather exposure issue, and we treat it as a priority. Call (972) 980-5944 and a live coordinator will take your information and connect you with the local Richardson team. If we can't get the door closed safely, we'll secure it and schedule a full repair. The phone is answered around the clock, and same-day response is available for stuck-open and broken-spring situations.

Every spring replacement in Richardson includes a written warranty, and the warranty terms are on the page before you agree to anything. That's Clause 1 of the Haven Standard: flat price, written scope, written warranty, all in writing before anyone starts. Spring warranties vary based on the cycle rating of the spring and the manufacturer's coverage. We'll document the spring's cycle rating and the warranty terms in your job record. If something fails inside the warranty window, it's on us. Call (972) 980-5944 for specifics.

Yes. Every job leaves a documented record: what we found, what we did, the parts we used, and the warranty terms, all in writing. That's the promise stamped on every Servo job since 2015: 18,000+ garage doors made right, every one with a written price before work started and a documented record when we left. Marcus Deller and the Richardson team hold every job to that standard. A handshake is nice. A written warranty is better. Call (972) 980-5944 and we'll put it in writing.

The Haven Standard is the set of five rules that every Servo job operates under. Clause 1: Have it in writing, meaning a flat price, written scope, and written warranty before anyone starts. Clause 2: Arrive on schedule, with a real window and a text when the technician is on the way. Clause 3: Verified crews, licensed, insured, and background-checked. Clause 4: Evidence on every job, with photos and readings of what we actually found. Clause 5: No surprises, meaning no door upsell and no scope creep. The Richardson branch works to this standard on every call.

Servo Garage Doors was founded in 2015 and has delivered 18,000+ garage doors since then. The Richardson branch operates as an independently owned and operated local business, led by Marcus Deller, serving Richardson, Plano, Garland, Allen, Carrollton, Wylie, Dallas, Frisco, Mesquite, McKinney, Heath, and Rockwall. The brand's discipline comes from the parent company; the local knowledge, the trucks, and the neighbors are all right here in North Texas. Call (972) 980-5944 and you'll reach a live coordinator who can connect you with the local team.

The Richardson location is independently owned and operated, with local technicians, local trucks, and local accountability. The standards, the documentation system, and the guarantees come from Servo Garage Doors, the parent brand founded in 2015. What that means for you: the local team is your neighbor and handles your house, while Servo provides the standard they agree to work to and the system that proves it. It's the best of both: local accountability with national buying power behind it.

A servo is the component in a modern opener that knows exactly where the door is and how hard it's pulling. The motor reports its position constantly, which means the opener knows when the door is binding, when the springs are tired, and when the track is out of alignment. The name is a diagnostic, not a boast. It reflects how the company approaches every job: read the data, find the failed part, show the customer, and fix what is actually broken. Nothing more, nothing less.

Written by Marcus Deller, Owner at Servo Garage Doors Richardson, serving Richardson since the branch opened.