Our Guarantee & Warranty - Servo Garage Doors Richardson

The Servo Garage Doors Richardson Guarantee

Since 2015, Servo Garage Doors Richardson has put every promise in writing before a single tool comes off the truck. That’s not a sales tactic. It’s Clause 1 of The Haven Standard, the operating rule Marcus Deller built the company on: a flat, written price and written scope delivered before any work starts. If the garage door doesn’t operate the way we said it would, we return and make it right. That’s the 365-Day Done Right Promise. It’s backed by a terms page, not a handshake, and it applies to every repair, installation, and opener job we complete in Richardson and the surrounding cities.

Call (972) 980-5944

What’s Covered

Here’s what you can hold us to, in plain language. Each item is part of the written scope you receive before we begin.

• Workmanship on every repair and installation. If something we installed or adjusted fails within the promise window because of how we did the job, we come back and fix it at no charge.
• Parts we supply and install. When we bring a torsion spring, opener logic board, or trolley carriage to your home, we stand behind the part and the labor to put it in.
• The written price, full stop. The number on your scope is the number on your invoice. No surprise line items, no “we found something else” markup after the fact.
• Cleanup and respect for your space. We remove old parts, packaging, and debris. Your garage is left cleaner than we found it, and we document that with photos.
• On-time arrival with a named technician. When you book, you get a name and an on-the-way text. Not a four-hour window and a vague “someone will call.”
• A documented photo record of findings and completed work. Clause 4 of The Haven Standard is why the technician photographs the failed part before quoting a replacement. You see what we saw.

Our Satisfaction Promise

If you’re not satisfied with how a repair turned out, tell us. We don’t argue, we don’t deflect, and we don’t make you chase a call center. You call the same number that booked the job, a live person answers, and we schedule a return visit. During that visit, a technician reviews the original written scope and the photo record, identifies what’s not right, and fixes it. The 365-Day Done Right Promise means the clock doesn’t run out at 30 or 90 days. If our workmanship failed within a year, we make it right, period. Marcus Deller set this policy up in 2015 because he’d seen too many homeowners stuck with a bill and a door that still didn’t work. That’s not how Servo operates. If the issue came down to a misunderstanding about what was covered, we’ll still work with you. The goal is a garage door that works and a customer who’ll call us again, not a dispute.

Before

After

Licensed & Insured Backing

Paperwork matters only if there’s something real behind it. Servo Garage Doors Richardson is an independently owned and operated business under The Haven Standard. That means the local business holds its own license and insurance, while Haven contributes the documentation system and the standard we agree to work to. Every technician who shows up at your door is background-checked and uniformed. When a company sends an unlicensed, uninsured worker to your home, you’re the one holding the risk if something goes wrong. We carry our own liability coverage so you don’t have to wonder whose policy would pay if an accident happened in your garage. It’s not a selling point. It’s the baseline of doing this work honestly, and we’ve held that line in Richardson since 2015.

What To Expect When We Leave

The guarantee isn’t just about what we fix. It’s about what you have in hand when the truck pulls away. Here’s what leaving looks like on every Servo job in Richardson:

• A written scope with the flat price. You signed off on it before work began. That same document is your record after.
• A photo record of findings and completed work. If we found a broken torsion spring, you have a photo of the clean break at the coil, plus a photo of the new spring installed.
• A record of the parts used. Brand, type, and what it replaced. We service all eight major brands: LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. If we installed a Genie, the record says Genie.
• The terms page for the 365-Day Done Right Promise. You leave with the promise in writing, so there’s no question about what “make it right” means.

How The Free Second Opinion Works

If another company gave you a written estimate and something about it feels off, bring the paperwork to us. We’ll review it and give you a second opinion on the scope and the price. No coupon. No code. No obligation to hire us. This policy exists because we’ve seen estimates in Richardson that called for replacing a full door when only a spring had failed. Clause 1 of The Haven Standard, the written-price-before-work rule, cuts both ways. We hold ourselves to it, and we’ll hold a competitor’s estimate up to the same light. If the work they proposed matches the actual condition of your door, we’ll tell you that too. We’re not in the business of contradicting honest work. We’re in the business of making sure you have the facts before you spend a dollar.

Why The Guarantee Is Written, Not Spoken

Verbal promises fade. On a 100-degree Richardson afternoon, a handshake and a “don’t worry, we’ll take care of you” feels good. Six months later, when the opener logic board fails and the company doesn’t answer the phone, that handshake means nothing. Marcus Deller built Servo Garage Doors around the opposite approach. Every commitment goes on paper, with a scope, a price, and a photo record. The 365-Day Done Right Promise has a terms page. The Free Second Opinion has a process. The license and insurance are held by the local business, not buried in a corporate entity you’ll never reach. That’s the guarantee: not a slogan, but a system. A system that’s made 18,000+ garage doors right since 2015 across Richardson, Garland, Plano, and the rest of our service area.

Common Questions About Our Guarantee

Does the 365-Day Done Right Promise cover parts and labor?

Yes. If a part we supplied and installed fails within the promise window due to a defect or our workmanship, we replace the part and cover the labor to do it. The promise doesn’t cover normal wear on parts we didn’t touch or damage from outside events like a vehicle hitting the door.

Will the price change once the technician sees the door?

No. The written price is set before work begins, per Clause 1 of The Haven Standard. The only way the scope changes is if you approve a change in writing first. We don’t spring surprise charges mid-job.

Do you carry the common parts on the truck?

Most standard torsion springs, cables, rollers, hinges, and opener parts for all eight major brands are on the truck when we arrive. If a specialty part needs to be ordered, we tell you before you pay anything and schedule the follow-up at no additional trip charge.

What if I’m not happy with the work after you leave?

Call us. A live person answers 24/7, not a recording. We schedule a return visit, review the written scope and photo record, and make it right. That’s the entire point of the 365-Day Done Right Promise.

Can you come out today if my spring breaks?

Yes. Emergency garage door repair in Richardson is a call to (972) 980-5944, answered by a real person at any hour. We’ll give you a named technician and an on-the-way text, and you’ll have a written price before any work starts.

Written by Marcus Deller, Owner at Servo Garage Doors Richardson, serving Richardson and the surrounding area since 2015.